Apple has reported that they sold out of initial stock of their new iPhone 5. This is a good sign that many people wanted the new device from the mobile development company, but there have also been more than a few customers that are not so pleased with their new phones. Some of these complaints include scuffing or scratches on the aluminum casing of the phone, light leaking around the white edge, and even some Wi-Fi connection issues.
The new iPhone 5 seems to have an aluminum casing rather than the standard stainless steel customers are used to in their iPhones. The claim is that the new casing is pretty resistant to scratches, but the chamfered edge around the screen can wear away. Many are complaining about nicks, scratches, and other blemishes on their iPhones and some were right out of the box.
The light leak defect is found in the white iPhone 5. There is a small leak from the LED backlight that shines through a small crack where the front panel fits into the casing. This has been confirmed as a problem although it is only visible in low-light or when it is dark. Supposedly Apple will replace any device with this problem.
This particular issue is an interesting one for the mobile development company. There have been complaints of not being able to connect to WPA2-protected Wi-Fi networks. This issue seems to be isolated, but the real problem is the iPhone 5 seems to be much slower on Wi-Fi than previous versions of the device. A reported fix for this is to turn off your LTE, but that is not something many are going to want to do and letÔÇÖs face it, it is a poor fix to a problem that shouldnÔÇÖt exist. Apple is looking into the problem and thus far are stating that it is likely a software issue, but it could also be hardware related or a compatibility issue with certain Wi-Fi stations. Not all users are having this issue so it is an interesting one.
Siri Gone Nuts?
This is not something that is exclusive to the iPhone 5, but it is important to note. Siri has been noted giving incorrect answers when asked about the weather in specific cities. Siri seems to be mixing up locations when asked such as New York, New York was given the report of New York, Texas even though Siri says it is New York, New York. There are a few cases of this mix up and it is not an ideal time for this kind of problem in the big cities of the US. Asking about the ZIP code or even the standard ÔÇ£WhatÔÇÖs the weather like?ÔÇØ seem to work still. Sounds like a server problem.
Downsizing The Cloud
It seems that the mobile development company is reducing the free 20GB of cloud storage that MobileMe subscribers get to 5GB at the end of the month. This is once again not iPhone 5 specific, but it is an issue. With the downsize users either have to pay $40 a year to keep the 20GB storage or remove unused backups and hope that they can get under 5GB. September 30th is the cut off so it is in your best interest to figure out of this with affect you or not and choose what you are going to do.
What I Think
Many devices have complaints when they first come out, this is not anything new. With a mobile development company as big as Apple however, it is expected that they do better. I was surprised to see some of the issues with the iPhone 5 as it was supposed to be a game changer, but it has not lived up to that reputation thus far. Its sales are way up and estimations are looking promising, but with basic issues like scratches and Wi-Fi problems the total may be hurt. In the end these are not a big deal, but the iPhone has been known for a while to be scratch resistant as a rule. I donÔÇÖt understand the switch to something that reduces or possible hinders that reputation, but then I am not Apple.
The iPhone 5 is looking to be a great phone with a few issues. With things like scratches, light leaks, and slow Wi-Fi many customers are unhappy. Problems like this are usually not a big deal, but big companies are held to higher standards. It just seems like Apple overlooked some basic problems somewhere, whether it be in testing or production.